Welcome to Radheshyam. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms and Conditions.

Please read these terms carefully before using our services. If you do not agree with any part of these terms, you must not use our website or purchase our products.

General Terms

By using this website, you warrant that:

• You are at least 18 years of age or have parental/guardian consent
• You have the legal capacity to enter into binding contracts
• You will use the website only for lawful purposes
• All information you provide is accurate, current, and complete
• You will not engage in any fraudulent activity

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

Products and Services

Product Information

We make every effort to display our products as accurately as possible. However:

• Product images are for illustration purposes and may differ slightly from actual products
• Colors may vary due to monitor settings
• We do not warrant that product descriptions are accurate, complete, or error-free
• Product availability and prices are subject to change without notice
• We reserve the right to limit quantities and discontinue products

Product Quality

All products sold are sourced from trusted suppliers and manufacturers. While we strive to ensure quality:

• Products are sold "as is" unless otherwise specified
• We are not the manufacturer of the products
• Shelf life and freshness are as per information provided by suppliers
• Please check expiry dates upon delivery

Pricing and Payment

Pricing

All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated. We reserve the right to:

• Change prices at any time without prior notice
• Correct pricing errors, even after orders are placed
• Cancel orders if pricing errors occur

Payment Terms

• Payment must be made in full at the time of order placement
• We accept payments through authorized payment gateways
• All payments are processed securely through third-party payment processors
• We do not store your credit card or payment information
• You are responsible for any payment processing fees charged by your bank or payment provider

Orders and Delivery

Order Acceptance

Your order constitutes an offer to purchase products. We reserve the right to:

• Accept or decline your order for any reason
• Verify your information before accepting orders
• Limit or cancel quantities
• Refuse orders that appear fraudulent

A confirmation email does not constitute acceptance of your order. Your order is accepted only when products are dispatched.

Delivery

• Delivery timeframes are estimates and not guaranteed
• We are not liable for delays caused by shipping carriers or circumstances beyond our control
• Risk of loss and title pass to you upon delivery to the carrier
• You must provide accurate delivery information
• Additional charges may apply for remote locations
• Delivery is attempted only once; redelivery charges may apply

Returns and Refunds

Due to the nature of food products, returns and refunds are subject to specific conditions:

• Products cannot be returned for change of mind
• Refunds or replacements are provided only for damaged, defective, or incorrect products
• Claims must be made within 48 hours of delivery with photographic evidence
• Products must be in original packaging and unused
• We reserve the right to inspect returned products before issuing refunds
• Refunds are processed within 7-10 business days after approval
• Shipping charges are non-refundable unless the error was ours

Please refer to our detailed Refund and Return Policy for complete information.

Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability shall not exceed the amount paid for the product in question
• We do not warrant uninterrupted or error-free website operation
• We are not responsible for allergic reactions or health issues from product consumption
• Customers are responsible for checking ingredients and allergen information
• We are not liable for damages caused by improper storage or handling after delivery

Health and Safety

Important: Our products may contain nuts, dairy, and other allergens. It is your responsibility to:

• Review ingredient lists and allergen information
• Consult with healthcare professionals if you have allergies or dietary restrictions
• Store products as recommended
• Consume products before expiry dates

Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Radheshyam or its content suppliers and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

User Accounts

If you create an account on our website:

• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities under your account
• You must notify us immediately of any unauthorized access
• You may not use another person's account without permission
• We reserve the right to suspend or terminate accounts that violate these terms

Prohibited Activities

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Engage in any form of data mining or scraping
• Impersonate any person or entity
• Interfere with the proper functioning of the website
• Post false, misleading, or defamatory content
• Resell products for commercial purposes without authorization

Indemnification

You agree to indemnify and hold harmless Radheshyam, its owners, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your use of the website, violation of these terms, or infringement of any rights of another party.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located in [Your City/State], India.

Dispute Resolution

In the event of any dispute, we encourage you to contact us first to resolve the matter informally. If a resolution cannot be reached, disputes shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.

Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after changes are posted constitutes acceptance of the modified terms. We recommend reviewing these terms periodically.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemics, strikes, natural disasters, or government actions.

Contact Us

If you have any questions about these Terms and Conditions, please contact us: