At Radheshyam, we strive to deliver your traditional Indian sweets and snacks fresh and in perfect condition. This Shipping and Delivery Policy outlines our processes, timeframes, and terms for product delivery across India.

Delivery Coverage

Areas We Serve

We currently deliver to most locations across India, including:

• All major cities and metropolitan areas
• Tier 2 and Tier 3 cities
• Most serviceable PIN codes as per courier partner coverage

Non-Serviceable Areas

We may not be able to deliver to:

• Remote or inaccessible locations
• Areas with restricted courier access
• Military or defense establishments (without prior clearance)
• P.O. Box addresses

Please check PIN code serviceability during checkout. If your area is not serviceable, you will be notified before order confirmation.

Delivery Timeframes

Order Processing

Processing Schedule

Orders are processed in the following manner:

• Orders placed before 2:00 PM are processed the same business day
• Orders placed after 2:00 PM are processed the next business day
• Weekend orders are processed on the following Monday
• Orders during public holidays are processed on the next business day

Order Confirmation

Once your order is placed:

• You will receive an order confirmation email with order details
• A dispatch confirmation will be sent when your order ships
• Tracking information will be provided once available
• You can track your order status in your account dashboard

Shipping Charges

Free Shipping

We offer free shipping on:

• Orders above ₹[Minimum Order Value] (to select locations)
• Special promotional periods (as announced)

Exact shipping charges will be displayed at checkout before you complete your purchase.

Packaging Standards

We take special care in packaging to ensure your products arrive fresh and intact:

• Products are packed in food-grade, hygienic packaging materials
• Protective cushioning is used to prevent damage during transit
• Sealed packaging to maintain freshness
• Temperature-resistant materials where applicable
• Tamper-proof sealing for safety
• Clear labeling with product details and expiry dates

If you receive damaged packaging, please report it immediately as per our Refund Policy.

Order Tracking

You can track your order through multiple methods:

• Visit "My Orders" section in your account
• Use the tracking link sent via email/SMS
• Enter tracking number on courier partner's website
• Contact our customer service for assistance

Delivery Attempts and Failures

Delivery Attempts

Our courier partners typically make:

• Up to 3 delivery attempts at the provided address
• Attempts are made on different days/times
• You will be notified before each attempt via SMS/call

Failed Deliveries

If delivery fails due to the following reasons, the order will be returned:

• Customer unavailable after multiple attempts
• Incorrect or incomplete address provided
• Customer refused to accept delivery without valid reason
• Contact number not reachable
• Delivery location inaccessible

Address Requirements

To ensure successful delivery, please provide:

• Complete Address: House/flat number, building name, street, locality
• Correct PIN Code: Verify your area PIN code before ordering
• Landmark: Nearby recognizable location for easy navigation
• Contact Number: Active mobile number for delivery coordination
• Alternate Number: Backup contact in case primary is unreachable
• Recipient Name: Name of person receiving the order

You can save multiple addresses in your account for convenience. Ensure you select the correct delivery address during checkout.

Receiving Your Order

Upon Delivery

When receiving your order:

• Check package for visible damage before accepting
• Verify the order details on the package label
• Refuse delivery if package appears tampered or severely damaged
• Sign delivery confirmation only after inspection
• Open and inspect products immediately after receiving
• Report any issues within 48 hours with photographs

International Shipping

Currently, we do not offer international shipping. We deliver only within India. We may expand our services in the future, and updates will be announced on our website.

Special Circumstances

Festivals and Peak Seasons

During festivals (Diwali, Raksha Bandhan, Holi, etc.) and peak seasons, order volumes increase significantly. Deliveries may take longer than usual. We recommend placing orders in advance during these periods.

Weather and Natural Events

Extreme weather conditions, natural disasters, or unforeseen events may impact delivery schedules. We will inform you of significant delays and work with courier partners to expedite delivery once conditions improve.

COVID-19 and Health Emergencies

During health emergencies or lockdowns, delivery services may be restricted. We will follow government guidelines and inform customers of any service disruptions. Safety protocols are strictly followed during packaging and delivery.

Lost or Stolen Packages

If your package is marked as delivered but you haven't received it:

• Check with neighbors, building security, or household members
• Verify the delivery address in your order details
• Contact the courier partner using tracking information
• Contact us within 48 hours with delivery proof/screenshot

We will investigate with the courier partner and resolve the issue. However:

• We are not responsible for packages stolen after confirmed delivery
• Refunds/replacements are subject to investigation outcome
• We may request a police report for high-value claims

Limitations of Liability

While we strive for timely and safe delivery, we are not liable for:

• Delays caused by courier partners, weather, or force majeure events
• Quality deterioration due to delivery delays beyond our control
• Failed deliveries due to incorrect customer information
• Theft or loss after confirmed delivery to provided address
• Additional charges imposed by courier partners for remote areas
• Customs or regulatory delays (if applicable in future)

Shipping Partners

We work with reputed courier and logistics partners to ensure safe delivery:

• Partners are selected based on reliability and coverage
• We reserve the right to choose courier partner based on location
• Specific courier requests may not be accommodated
• Tracking is provided for all courier partners

Policy Updates

We reserve the right to modify this Shipping and Delivery Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated policy.

Contact Us for Shipping Queries

For questions about shipping, delivery status, or related concerns: