Frequently Asked Questions

Find answers to common questions about our products and services

Select a category or browse all questions below

How do I place an order?

Placing an order is simple! Browse our product catalog, select the items you want, add them to your cart, and proceed to checkout. You'll need to provide your shipping information and payment details to complete your purchase. Once confirmed, you'll receive an order confirmation email with tracking information.

What are your shipping options?

We offer multiple shipping options to meet your needs:

Standard Shipping (5-7 business days)
Express Shipping (2-3 business days)
Next Day Delivery (available in select areas)
Free Shipping on orders over ₹999

What is your return policy?

We offer a 30-day return policy on most items. Products must be unused, in their original packaging, and in the same condition as received. To initiate a return, please contact our customer service team with your order number. Refunds will be processed within 7-10 business days after we receive the returned item.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or directly on the courier's website. You can also log into your account and view your order history to see the current status of all your orders.

What payment methods do you accept?

We accept a variety of payment methods for your convenience:

Credit/Debit Cards (Visa, Mastercard, American Express)
UPI (Google Pay, PhonePe, Paytm)
Net Banking
Cash on Delivery (COD) - Available in select locations

Are your products authentic?

Yes, absolutely! We guarantee 100% authentic products. We source directly from authorized distributors and manufacturers. Every product comes with proper documentation and authenticity certificates where applicable. Your satisfaction and trust are our top priorities.

Do you offer international shipping?

Currently, we ship within India only. However, we are working on expanding our services to international locations. Please subscribe to our newsletter to stay updated on when international shipping becomes available.

How do I contact customer support?

Our customer support team is here to help! You can reach us through:

Email: support@radheshyam.com
Phone: +91 12345 67890 (Mon-Fri, 9 AM - 6 PM)
Contact Form on our website
Live Chat (available during business hours)

Still Have Questions?

Can't find the answer you're looking for? Our team is here to help.